Terms of service

Payment Policy

The Paradise Tree India Online is set up to take immediate online orders through the following modes of payment:

  • Domestic and international credit cards, issued by banks and institutions that are part of the Visa and MasterCard Network
  • Visa and MasterCard Debit cards
  • Bitcoin, Bitcoin Cash and Ethereum crypto currencies.
  • Online Transfer modes including Amazon Money, PayPal and Paytm 

From select banks in India. A full list is available at the time of Check Out and prior to making payments for purchases.

Please note that for Visa and MasterCard you will require to submit your 16-digit credit card number, card expiry date and a 3-digit CVV number (on the back of the card), when you make an online transaction using your Credit Card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. For American Express Cards you will be required to give your 15-digit card number and a 4-digit code.

The Credit Card transaction will appear on your bank statement as a payment to Net Distribution Services Pvt. Ltd.

Pricing Policy

  • The product prices listed are current and updated. However, these are subject to change without advance notice.
  • All prices on this web site are processed in Indian Rupees and the prices are inclusive of all taxes.
  • All orders are acknowledged at current pricing. We will bill at the price in effect, at the time of shipping.
  • Our products are liable for GST in India.
  • All international shipping orders may attract local duties applicable in that country and the customer will have to pay locally, accordingly. We will not be able to confirm what these charges will be in advance and are not liable to pay these from our end.

Cancellation Policy

If you wish to cancel your order, you can do so by sending us an email on thepardisetreeindia@gmail.com within 24 hours of placing the order. You can also call our Customer Care on +91-9988882200, within 24 hours of placing the order. Once orders have been dispatched, they cannot be cancelled. In case of cancellation of the order within the timeline, you will be charged 2.5% as payment gateway charges and the balance will be refunded to the cardholder and credited through the same payment instrument in 7-10 working days or as per the Bank’s guidelines.

Cash on delivery Policy

  • We have the option for ‘Cash on Delivery’ on orders above INR 500/- for domestic orders only. We follow all safety protocols, along with our courier partners to ensure the package that reaches you is safe.
  • If you are physically unavailable for during the time of delivery, please e-mail an alternative address or contact number of a reliable source at thepardisetreeindia@gmail.coma within 48 hours of order placement, for successful delivery
  • If a ‘COD’ order is returned to us due to your unavailability or any other reason, we will only reship the same order only if you convert it to a prepaid order, post-delivery failure.
  • If a customer refuses the delivery of a ‘COD’ order more than twice, he/she would not be eligible for ‘COD’ for all future orders. Then, he/she can only choose to place a prepaid order on the website.
  • All claims for shortages (missing items) or damages must be reported to our customer service team within 48 hours of delivery. We request you to write to us at  thepardisetreeindia@gmail.com well within the aforementioned time frame. The Paradise Tree will not be responsible for any claim raised with respect to damages or missing products post 48 hours of delivery.
  • Shipping/billing address can’t be changed once the order is placed. No modifications can be made post successful placement of orders. For further queries, you may get in touch with our Customer Care team on email at thepardisetreeindia@gmail.com or drop a Whatsapp message to us from Monday to Saturday, from 9:30-6:30 PM IST at 9988882200. 
  • If a ‘COD’ order is to be cancelled, please inform our customer service team by sending an email at thepardisetreeindia@gmail.com with the order number on the same date that you placed the order.
  • Due to the ongoing COVID-19 situation, please bear with possible dispatch and delivery delays of your order. Click here to know more about our COVID-19 safety measures.
  • COD orders cannot be refunded in the original mode of payment. It can only be refunded via the brand online voucher.